How We Protect Personal Information

At OX BOX ® GYM, we understand that confidentiality is important to you and essential in our business. It is our policy that all personal information you supply to us will be considered confidential. This policy holds true no matter how we receive your personal information; over the phone, e-mail or online through this website.

We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.

We may use “cookies” on some pages of our website, simply to help us serve you better each time you return. A cookie is a small element of data that a Web site can send to your browser, which may then store it on your system. The data collected from cookies helps us determine how many people visit this site and which pages they view. We use this information to better serve all visitors as we improve our site content and design. You can set your Web browser to warn you before you accept a cookie. We do not use cookies to collect any personal information.

We do collect information on the domains people visit us from. This data helps us track trends in our website traffic and as the basis for making improvements. We do not share this information with any third parties.

Updates to this Privacy Notice

We reserve the right at our discretion to make changes to this privacy policy at any time. Please check this page periodically for changes.

RETURN/REFUND POLICY

Membership Fees

There are no refunds for membership fees. The member’s credit card will be charged on the first of every month on an auto-recurring basis. All membership rates are per calendar month, paid monthly. Fees do not include sales tax. Promotional prices are for new members only. All fees and schedules are subject to change without notice.

Personal Training & Massage Therapy Cancellation

Personal training and massage therapy sessions require 24 hour advance cancellation notice or the cost of the session will be charged.

Merchandise

Your items must be in their original unused condition to be returned, and must be in the condition you received them and in the original box and/or packaging unless there is a manufacturer defect. Your must return the item within 30 days of your purchase including the reason for your return and the original receipt. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. We also do not refund the original shipping and handling that you paid on the order.

DELIVERY METHOD & TIMING

Memberships, Personal Training & Massage Therapy

Memberships, Personal Training & Massage Therapy Sessions are activated upon payment once submitted and processed.